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| Can I make the Rock Springs | How will I know when my reservation is |
| reservation by phone? We would be | confirmed? Our confirmation number |
| happy to help you make any Rock | displayed immediately upon |
| Springs hotel reservation by phone. | successfully making your reservation. |
| You can call our toll free number | Our systems work behind the scenes to |
| between the hours of 8 a.m. to 10 p.m. | email you the final confirmation |
| Monday through Friday (CST). 11 a.m. | number. |
| to 6 p.m. Saturday and Sunday. | |
| | Can I change my hotel after booking? |
| How can I be sure information about | Yes. By canceling your previous |
| my credit card is secure? We use | reservation and booking a new |
| secure-socket-layer (SSL) encryption, | reservation. Also, you can call one of |
| the standard encryption on the Internet. | our friendly customer service |
| This type of encryption allows you to | representatives at our toll free number, |
| feel confident and secure about | between the hours of 8 a.m. to 10 p.m. |
| supplying personal and credit card | Monday through Friday CST, 11 a.m. to |
| information. | 6 p.m. Saturday and Sunday. |
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| Are free shuttles supplied from the | Instant confirmation, what does that |
| airport to the hotel? Some hotels do | mean? We coordinate closely with the |
| offer free shuttle services from the | properties in the database. Only those |
| airport but not all. Please verify this | with room availability for the requested |
| information on the property information | dates can be displayed and booked |
| page, if this is import to you. | through our system. After receiving |
| | confirmation on your credit card |
| Is there a minimum age requirements | amount, the system instantly issues a |
| to reserve a room? A minimum age of | confirmation on the computer screen. |
| 18 is required by most hotels to book a | We also forward the hotel's official |
| room. Some require the guest(s) be 21. | confirmation number within 48 hours. |
| These requirements and other | |
| amenities information on the property | |
| "Detail" pages. | |
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