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| Can I make the Franklin reservation by | Is there a minimum age requirements |
| phone? We would be happy to help | to reserve a room? A minimum age of |
| you make any Franklin hotel | 18 is required by most hotels to book a |
| reservation by phone. You can call our | room. Some require the guest(s) be 21. |
| toll free number between the hours of 8 | These requirements and other |
| a.m. to 10 p.m. Monday through Friday | amenities information on the property |
| (CST). 11 a.m. to 6 p.m. Saturday and | "Detail" pages. |
| Sunday. | |
| | Do I pay for the entire reservation |
| How can I be sure information about | amount or do I just make a deposit to |
| my credit card is secure? We use | hold the room? It depends on the room |
| secure-socket-layer (SSL) encryption, | you book. Some of our partners require |
| the standard encryption on the Internet. | just a $5.00 room night deposit to hold |
| This type of encryption allows you to | your room while others require a full |
| feel confident and secure about | payment for the room at the time of your |
| supplying personal and credit card | reservation. Please refer to the amount |
| information. | displayed on the confirmation page to |
| | see what your credit card will be |
| Are free shuttles supplied from the | charged upon making the reservation. |
| airport to the hotel? Some hotels do | |
| offer free shuttle services from the | Can I change my hotel after booking? |
| airport but not all. Please verify this | Yes. By canceling your previous |
| information on the property information | reservation and booking a new |
| page, if this is import to you. | reservation. Also, you can call one of |
| | our friendly customer service |
| How will I know when my reservation is | representatives at our toll free number, |
| confirmed? Our confirmation number | between the hours of 8 a.m. to 10 p.m. |
| displayed immediately upon | Monday through Friday CST, 11 a.m. to |
| successfully making your reservation. | 6 p.m. Saturday and Sunday. |
| Our systems work behind the scenes to | |
| email you the final confirmation | Can you give driving directions? Yes, |
| number. | click the map link displayed on the |
| | property "Detail" page. This |
| Can I book the reservation to stay | informative map will give you the main |
| tonight? Some hotels accept | cross streets and address. Click the |
| reservations until 3:00pm on the arrival | tab: "directions", type in your address |
| day. Only hotels that follow this policy | and click "submit". A detailed list of |
| will show when the today's arrival date | where to turn and how many miles will |
| is typed into the search form. | be displayed. |
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