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| Can I make the Cleveland reservation | Can I book the reservation to stay |
| by phone? We would be happy to help | tonight? Some hotels accept |
| you make any Cleveland hotel | reservations until 3:00pm on the arrival |
| reservation by phone. You can call our | day. Only hotels that follow this policy |
| toll free number between the hours of 8 | will show when the today's arrival date |
| a.m. to 10 p.m. Monday through Friday | is typed into the search form. |
| (CST). 11 a.m. to 6 p.m. Saturday and | |
| Sunday. | Do I pay for the entire reservation |
| | amount or do I just make a deposit to |
| How can I be sure information about | hold the room? It depends on the room |
| my credit card is secure? We use | you book. Some of our partners require |
| secure-socket-layer (SSL) encryption, | just a $5.00 room night deposit to hold |
| the standard encryption on the Internet. | your room while others require a full |
| This type of encryption allows you to | payment for the room at the time of your |
| feel confident and secure about | reservation. Please refer to the amount |
| supplying personal and credit card | displayed on the confirmation page to |
| information. | see what your credit card will be |
| | charged upon making the reservation. |
| How will I know when my reservation is | |
| confirmed? Our confirmation number | How do you book a room for someone |
| displayed immediately upon | else? You can us our system to book a |
| successfully making your reservation. | room for someone else. Make sure |
| Our systems work behind the scenes to | you include that persons information |
| email you the final confirmation | as the guest. You can have a different |
| number. | person paying with their credit card |
| | than the name and address of the |
| Are free shuttles supplied from the | guest staying in the room . |
| airport to the hotel? Some hotels do | |
| offer free shuttle services from the | Are taxes included in the rates? Taxes |
| airport but not all. Please verify this | are figured and displayed into the final |
| information on the property information | payment screen. See rate details for |
| page, if this is import to you. | taxes for each day. |
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