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| Can I make the Allen reservation by | Are free shuttles supplied from the |
| phone? We would be happy to help | airport to the hotel? Some hotels do |
| you make any Allen hotel reservation | offer free shuttle services from the |
| by phone. You can call our toll free | airport but not all. Please verify this |
| number between the hours of 8 a.m. to | information on the property information |
| 10 p.m. Monday through Friday (CST). | page, if this is import to you. |
| 11 a.m. to 6 p.m. Saturday and Sunday. | |
| | "Internet hot deals", what is it? We work |
| How can I be sure information about | directly with many hotels to provide the |
| my credit card is secure? We use | lowest possible rates available on the |
| secure-socket-layer (SSL) encryption, | Internet. In most cases, these rates are |
| the standard encryption on the Internet. | lower than all other online websites. |
| This type of encryption allows you to | These are designated with a |
| feel confident and secure about | "hot-deals" link and are listed first for |
| supplying personal and credit card | search performed by destination city. |
| information. | |
| | Can I change my hotel after booking? |
| How will I know when my reservation is | Yes. By canceling your previous |
| confirmed? Our confirmation number | reservation and booking a new |
| displayed immediately upon | reservation. Also, you can call one of |
| successfully making your reservation. | our friendly customer service |
| Our systems work behind the scenes to | representatives at our toll free number, |
| email you the final confirmation | between the hours of 8 a.m. to 10 p.m. |
| number. | Monday through Friday CST, 11 a.m. to |
| | 6 p.m. Saturday and Sunday. |
| Can I book the reservation to stay | |
| tonight? Some hotels accept | Are taxes included in the rates? Taxes |
| reservations until 3:00pm on the arrival | are figured and displayed into the final |
| day. Only hotels that follow this policy | payment screen. See rate details for |
| will show when the today's arrival date | taxes for each day. |
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