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| Can I make the Pine Grove reservation | Are free shuttles supplied from the |
| by phone? We would be happy to help | airport to the hotel? Some hotels do |
| you make any Pine Grove hotel | offer free shuttle services from the |
| reservation by phone. You can call our | airport but not all. Please verify this |
| toll free number between the hours of 8 | information on the property information |
| a.m. to 10 p.m. Monday through Friday | page, if this is import to you. |
| (CST). 11 a.m. to 6 p.m. Saturday and | |
| Sunday. | Do I pay for the entire reservation |
| | amount or do I just make a deposit to |
| How can I be sure information about | hold the room? It depends on the room |
| my credit card is secure? We use | you book. Some of our partners require |
| secure-socket-layer (SSL) encryption, | just a $5.00 room night deposit to hold |
| the standard encryption on the Internet. | your room while others require a full |
| This type of encryption allows you to | payment for the room at the time of your |
| feel confident and secure about | reservation. Please refer to the amount |
| supplying personal and credit card | displayed on the confirmation page to |
| information. | see what your credit card will be |
| | charged upon making the reservation. |
| Is there a minimum age requirements | |
| to reserve a room? A minimum age of | Can I contact someone to help me? |
| 18 is required by most hotels to book a | Yes. We have tried to answer most |
| room. Some require the guest(s) be 21. | questions with our frequently asked |
| These requirements and other | questions sections. If youd like to talk |
| amenities information on the property | with one of our knowledgeable |
| "Detail" pages. | customer service representatives |
| | please call our toll free number |
| Can I book the reservation to stay | between the hours of 8 a.m. to 10 p.m. |
| tonight? Some hotels accept | Monday through Friday (CST). 11 a.m. |
| reservations until 3:00pm on the arrival | to 6 p.m. Saturday and Sunday. |
| day. Only hotels that follow this policy | |
| will show when the today's arrival date | |
| is typed into the search form. | |
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