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| Can I make the Mercer reservation by | Are free shuttles supplied from the |
| phone? We would be happy to help | airport to the hotel? Some hotels do |
| you make any Mercer hotel reservation | offer free shuttle services from the |
| by phone. You can call our toll free | airport but not all. Please verify this |
| number between the hours of 8 a.m. to | information on the property information |
| 10 p.m. Monday through Friday (CST). | page, if this is import to you. |
| 11 a.m. to 6 p.m. Saturday and Sunday. | |
| | What do I do with questions concerning |
| How can I be sure information about | previous reservation? Please fill out |
| my credit card is secure? We use | our "Customer Support and Feedback" |
| secure-socket-layer (SSL) encryption, | request form. Include your previous |
| the standard encryption on the Internet. | reservation amount and the reservation |
| This type of encryption allows you to | confirmation number along with your |
| feel confident and secure about | questions. We will contact you within 24 |
| supplying personal and credit card | hours. |
| information. | |
| | Can I change my hotel after booking? |
| Can I book the reservation to stay | Yes. By canceling your previous |
| tonight? Some hotels accept | reservation and booking a new |
| reservations until 3:00pm on the arrival | reservation. Also, you can call one of |
| day. Only hotels that follow this policy | our friendly customer service |
| will show when the today's arrival date | representatives at our toll free number, |
| is typed into the search form. | between the hours of 8 a.m. to 10 p.m. |
| | Monday through Friday CST, 11 a.m. to |
| Is free breakfast available? Some | 6 p.m. Saturday and Sunday. |
| hotels offer free breakfast with each | |
| room night booked. This information | Instant confirmation, what does that |
| can be found on the property | mean? We coordinate closely with the |
| information "detail" page for your | properties in the database. Only those |
| specific property. | with room availability for the requested |
| | dates can be displayed and booked |
| Is there a minimum age requirements | through our system. After receiving |
| to reserve a room? A minimum age of | confirmation on your credit card |
| 18 is required by most hotels to book a | amount, the system instantly issues a |
| room. Some require the guest(s) be 21. | confirmation on the computer screen. |
| These requirements and other | We also forward the hotel's official |
| amenities information on the property | confirmation number within 48 hours. |
| "Detail" pages. | |
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