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| Can I make the New Castle reservation | Are free shuttles supplied from the |
| by phone? We would be happy to help | airport to the hotel? Some hotels do |
| you make any New Castle hotel | offer free shuttle services from the |
| reservation by phone. You can call our | airport but not all. Please verify this |
| toll free number between the hours of 8 | information on the property information |
| a.m. to 10 p.m. Monday through Friday | page, if this is import to you. |
| (CST). 11 a.m. to 6 p.m. Saturday and | |
| Sunday. | What do I do with questions concerning |
| | previous reservation? Please fill out |
| How can I be sure information about | our "Customer Support and Feedback" |
| my credit card is secure? We use | request form. Include your previous |
| secure-socket-layer (SSL) encryption, | reservation amount and the reservation |
| the standard encryption on the Internet. | confirmation number along with your |
| This type of encryption allows you to | questions. We will contact you within 24 |
| feel confident and secure about | hours. |
| supplying personal and credit card | |
| information. | Is your detail on amenities information |
| | accurate? This information is updated |
| Can I book the reservation to stay | a many times during the year. We |
| tonight? Some hotels accept | strive to have the most complete |
| reservations until 3:00pm on the arrival | information available and the most |
| day. Only hotels that follow this policy | accurate. We do rely on the personnel |
| will show when the today's arrival date | at each hotel property to update and |
| is typed into the search form. | change information as appropriate. |
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| Is free breakfast available? Some | Are taxes included in the rates? Taxes |
| hotels offer free breakfast with each | are figured and displayed into the final |
| room night booked. This information | payment screen. See rate details for |
| can be found on the property | taxes for each day. |
| information "detail" page for your | |
| specific property. | |
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