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| Can I make the Mars reservation by | Can I book the reservation to stay |
| phone? We would be happy to help | tonight? Some hotels accept |
| you make any Mars hotel reservation | reservations until 3:00pm on the arrival |
| by phone. You can call our toll free | day. Only hotels that follow this policy |
| number between the hours of 8 a.m. to | will show when the today's arrival date |
| 10 p.m. Monday through Friday (CST). | is typed into the search form. |
| 11 a.m. to 6 p.m. Saturday and Sunday. | |
| | What do I do with questions concerning |
| How can I be sure information about | previous reservation? Please fill out |
| my credit card is secure? We use | our "Customer Support and Feedback" |
| secure-socket-layer (SSL) encryption, | request form. Include your previous |
| the standard encryption on the Internet. | reservation amount and the reservation |
| This type of encryption allows you to | confirmation number along with your |
| feel confident and secure about | questions. We will contact you within 24 |
| supplying personal and credit card | hours. |
| information. | |
| | How much is the charge for more than |
| Is there a minimum age requirements | two people per room? Different policy |
| to reserve a room? A minimum age of | are established by each hotel |
| 18 is required by most hotels to book a | regarding multiple guests per room. |
| room. Some require the guest(s) be 21. | Our booking engine technology allows |
| These requirements and other | for display of the appropriate rate for |
| amenities information on the property | your room when the number of adults is |
| "Detail" pages. | selected. |
| | |
| How will I know when my reservation is | Are taxes included in the rates? Taxes |
| confirmed? Our confirmation number | are figured and displayed into the final |
| displayed immediately upon | payment screen. See rate details for |
| successfully making your reservation. | taxes for each day. |
| Our systems work behind the scenes to | |
| email you the final confirmation | |
| number. | |
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