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| Can I make the Altus reservation by | Is free breakfast available? Some |
| phone? We would be happy to help | hotels offer free breakfast with each |
| you make any Altus hotel reservation | room night booked. This information |
| by phone. You can call our toll free | can be found on the property |
| number between the hours of 8 a.m. to | information "detail" page for your |
| 10 p.m. Monday through Friday (CST). | specific property. |
| 11 a.m. to 6 p.m. Saturday and Sunday. | |
| | What do I do with questions concerning |
| How can I be sure information about | previous reservation? Please fill out |
| my credit card is secure? We use | our "Customer Support and Feedback" |
| secure-socket-layer (SSL) encryption, | request form. Include your previous |
| the standard encryption on the Internet. | reservation amount and the reservation |
| This type of encryption allows you to | confirmation number along with your |
| feel confident and secure about | questions. We will contact you within 24 |
| supplying personal and credit card | hours. |
| information. | |
| | How much is the charge for more than |
| How will I know when my reservation is | two people per room? Different policy |
| confirmed? Our confirmation number | are established by each hotel |
| displayed immediately upon | regarding multiple guests per room. |
| successfully making your reservation. | Our booking engine technology allows |
| Our systems work behind the scenes to | for display of the appropriate rate for |
| email you the final confirmation | your room when the number of adults is |
| number. | selected. |
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| Are free shuttles supplied from the | What are additional fees and taxes? |
| airport to the hotel? Some hotels do | Each city/state has different rates for |
| offer free shuttle services from the | taxes. Taxes are calculated and |
| airport but not all. Please verify this | displayed on the hotel reservation |
| information on the property information | amount. For some hotels there are |
| page, if this is import to you. | additional fees charged to your room |
| | reservation. These additional charges |
| Is there a minimum age requirements | help us have the lowest rates on the |
| to reserve a room? A minimum age of | Internet. |
| 18 is required by most hotels to book a | |
| room. Some require the guest(s) be 21. | Are taxes included in the rates? Taxes |
| These requirements and other | are figured and displayed into the final |
| amenities information on the property | payment screen. See rate details for |
| "Detail" pages. | taxes for each day. |
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