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| Can I make the Hamburg reservation | How will I know when my reservation is |
| by phone? We would be happy to help | confirmed? Our confirmation number |
| you make any Hamburg hotel | displayed immediately upon |
| reservation by phone. You can call our | successfully making your reservation. |
| toll free number between the hours of 8 | Our systems work behind the scenes to |
| a.m. to 10 p.m. Monday through Friday | email you the final confirmation |
| (CST). 11 a.m. to 6 p.m. Saturday and | number. |
| Sunday. | |
| | Can I contact someone to help me? |
| How can I be sure information about | Yes. We have tried to answer most |
| my credit card is secure? We use | questions with our frequently asked |
| secure-socket-layer (SSL) encryption, | questions sections. If youd like to talk |
| the standard encryption on the Internet. | with one of our knowledgeable |
| This type of encryption allows you to | customer service representatives |
| feel confident and secure about | please call our toll free number |
| supplying personal and credit card | between the hours of 8 a.m. to 10 p.m. |
| information. | Monday through Friday (CST). 11 a.m. |
| | to 6 p.m. Saturday and Sunday. |
| Can I book the reservation to stay | |
| tonight? Some hotels accept | Instant confirmation, what does that |
| reservations until 3:00pm on the arrival | mean? We coordinate closely with the |
| day. Only hotels that follow this policy | properties in the database. Only those |
| will show when the today's arrival date | with room availability for the requested |
| is typed into the search form. | dates can be displayed and booked |
| | through our system. After receiving |
| Are free shuttles supplied from the | confirmation on your credit card |
| airport to the hotel? Some hotels do | amount, the system instantly issues a |
| offer free shuttle services from the | confirmation on the computer screen. |
| airport but not all. Please verify this | We also forward the hotel's official |
| information on the property information | confirmation number within 48 hours. |
| page, if this is import to you. | |
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