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| Can I make the Massena reservation | Are free shuttles supplied from the |
| by phone? We would be happy to help | airport to the hotel? Some hotels do |
| you make any Massena hotel | offer free shuttle services from the |
| reservation by phone. You can call our | airport but not all. Please verify this |
| toll free number between the hours of 8 | information on the property information |
| a.m. to 10 p.m. Monday through Friday | page, if this is import to you. |
| (CST). 11 a.m. to 6 p.m. Saturday and | |
| Sunday. | What do I do with questions concerning |
| | previous reservation? Please fill out |
| How can I be sure information about | our "Customer Support and Feedback" |
| my credit card is secure? We use | request form. Include your previous |
| secure-socket-layer (SSL) encryption, | reservation amount and the reservation |
| the standard encryption on the Internet. | confirmation number along with your |
| This type of encryption allows you to | questions. We will contact you within 24 |
| feel confident and secure about | hours. |
| supplying personal and credit card | |
| information. | Do I pay for the entire reservation |
| | amount or do I just make a deposit to |
| Is there a minimum age requirements | hold the room? It depends on the room |
| to reserve a room? A minimum age of | you book. Some of our partners require |
| 18 is required by most hotels to book a | just a $5.00 room night deposit to hold |
| room. Some require the guest(s) be 21. | your room while others require a full |
| These requirements and other | payment for the room at the time of your |
| amenities information on the property | reservation. Please refer to the amount |
| "Detail" pages. | displayed on the confirmation page to |
| | see what your credit card will be |
| How will I know when my reservation is | charged upon making the reservation. |
| confirmed? Our confirmation number | |
| displayed immediately upon | "Internet hot deals", what is it? We work |
| successfully making your reservation. | directly with many hotels to provide the |
| Our systems work behind the scenes to | lowest possible rates available on the |
| email you the final confirmation | Internet. In most cases, these rates are |
| number. | lower than all other online websites. |
| | These are designated with a |
| Can I book the reservation to stay | "hot-deals" link and are listed first for |
| tonight? Some hotels accept | search performed by destination city. |
| reservations until 3:00pm on the arrival | |
| day. Only hotels that follow this policy | |
| will show when the today's arrival date | |
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