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| Can I make the Suffern reservation by | Is free breakfast available? Some |
| phone? We would be happy to help | hotels offer free breakfast with each |
| you make any Suffern hotel reservation | room night booked. This information |
| by phone. You can call our toll free | can be found on the property |
| number between the hours of 8 a.m. to | information "detail" page for your |
| 10 p.m. Monday through Friday (CST). | specific property. |
| 11 a.m. to 6 p.m. Saturday and Sunday. | |
| | How do you book a room for someone |
| How can I be sure information about | else? You can us our system to book a |
| my credit card is secure? We use | room for someone else. Make sure |
| secure-socket-layer (SSL) encryption, | you include that persons information |
| the standard encryption on the Internet. | as the guest. You can have a different |
| This type of encryption allows you to | person paying with their credit card |
| feel confident and secure about | than the name and address of the |
| supplying personal and credit card | guest staying in the room . |
| information. | |
| | What are additional fees and taxes? |
| Are free shuttles supplied from the | Each city/state has different rates for |
| airport to the hotel? Some hotels do | taxes. Taxes are calculated and |
| offer free shuttle services from the | displayed on the hotel reservation |
| airport but not all. Please verify this | amount. For some hotels there are |
| information on the property information | additional fees charged to your room |
| page, if this is import to you. | reservation. These additional charges |
| | help us have the lowest rates on the |
| How will I know when my reservation is | Internet. |
| confirmed? Our confirmation number | |
| displayed immediately upon | How much is the charge for more than |
| successfully making your reservation. | two people per room? Different policy |
| Our systems work behind the scenes to | are established by each hotel |
| email you the final confirmation | regarding multiple guests per room. |
| number. | Our booking engine technology allows |
| | for display of the appropriate rate for |
| Is there a minimum age requirements | your room when the number of adults is |
| to reserve a room? A minimum age of | selected. |
| 18 is required by most hotels to book a | |
| room. Some require the guest(s) be 21. | Are taxes included in the rates? Taxes |
| These requirements and other | are figured and displayed into the final |
| amenities information on the property | payment screen. See rate details for |
| "Detail" pages. | taxes for each day. |
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