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| Can I make the Staten Island | Are free shuttles supplied from the |
| reservation by phone? We would be | airport to the hotel? Some hotels do |
| happy to help you make any Staten | offer free shuttle services from the |
| Island hotel reservation by phone. You | airport but not all. Please verify this |
| can call our toll free number between | information on the property information |
| the hours of 8 a.m. to 10 p.m. Monday | page, if this is import to you. |
| through Friday (CST). 11 a.m. to 6 p.m. | |
| Saturday and Sunday. | What do I do with questions concerning |
| | previous reservation? Please fill out |
| How can I be sure information about | our "Customer Support and Feedback" |
| my credit card is secure? We use | request form. Include your previous |
| secure-socket-layer (SSL) encryption, | reservation amount and the reservation |
| the standard encryption on the Internet. | confirmation number along with your |
| This type of encryption allows you to | questions. We will contact you within 24 |
| feel confident and secure about | hours. |
| supplying personal and credit card | |
| information. | "Internet hot deals", what is it? We work |
| | directly with many hotels to provide the |
| Is there a minimum age requirements | lowest possible rates available on the |
| to reserve a room? A minimum age of | Internet. In most cases, these rates are |
| 18 is required by most hotels to book a | lower than all other online websites. |
| room. Some require the guest(s) be 21. | These are designated with a |
| These requirements and other | "hot-deals" link and are listed first for |
| amenities information on the property | search performed by destination city. |
| "Detail" pages. | |
| | Instant confirmation, what does that |
| Is free breakfast available? Some | mean? We coordinate closely with the |
| hotels offer free breakfast with each | properties in the database. Only those |
| room night booked. This information | with room availability for the requested |
| can be found on the property | dates can be displayed and booked |
| information "detail" page for your | through our system. After receiving |
| specific property. | confirmation on your credit card |
| | amount, the system instantly issues a |
| Can I book the reservation to stay | confirmation on the computer screen. |
| tonight? Some hotels accept | We also forward the hotel's official |
| reservations until 3:00pm on the arrival | confirmation number within 48 hours. |
| day. Only hotels that follow this policy | |
| will show when the today's arrival date | |
| is typed into the search form. | |
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