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| Can I make the Fernley reservation by | How will I know when my reservation is |
| phone? We would be happy to help | confirmed? Our confirmation number |
| you make any Fernley hotel | displayed immediately upon |
| reservation by phone. You can call our | successfully making your reservation. |
| toll free number between the hours of 8 | Our systems work behind the scenes to |
| a.m. to 10 p.m. Monday through Friday | email you the final confirmation |
| (CST). 11 a.m. to 6 p.m. Saturday and | number. |
| Sunday. | |
| | What do I do with questions concerning |
| How can I be sure information about | previous reservation? Please fill out |
| my credit card is secure? We use | our "Customer Support and Feedback" |
| secure-socket-layer (SSL) encryption, | request form. Include your previous |
| the standard encryption on the Internet. | reservation amount and the reservation |
| This type of encryption allows you to | confirmation number along with your |
| feel confident and secure about | questions. We will contact you within 24 |
| supplying personal and credit card | hours. |
| information. | |
| | Can I change my hotel after booking? |
| Is free breakfast available? Some | Yes. By canceling your previous |
| hotels offer free breakfast with each | reservation and booking a new |
| room night booked. This information | reservation. Also, you can call one of |
| can be found on the property | our friendly customer service |
| information "detail" page for your | representatives at our toll free number, |
| specific property. | between the hours of 8 a.m. to 10 p.m. |
| | Monday through Friday CST, 11 a.m. to |
| Is there a minimum age requirements | 6 p.m. Saturday and Sunday. |
| to reserve a room? A minimum age of | |
| 18 is required by most hotels to book a | Do I pay for the entire reservation |
| room. Some require the guest(s) be 21. | amount or do I just make a deposit to |
| These requirements and other | hold the room? It depends on the room |
| amenities information on the property | you book. Some of our partners require |
| "Detail" pages. | just a $5.00 room night deposit to hold |
| | your room while others require a full |
| Can I book the reservation to stay | payment for the room at the time of your |
| tonight? Some hotels accept | reservation. Please refer to the amount |
| reservations until 3:00pm on the arrival | displayed on the confirmation page to |
| day. Only hotels that follow this policy | see what your credit card will be |
| will show when the today's arrival date | charged upon making the reservation. |
| is typed into the search form. | |
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