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| Can I make the Braintree reservation | How will I know when my reservation is |
| by phone? We would be happy to help | confirmed? Our confirmation number |
| you make any Braintree hotel | displayed immediately upon |
| reservation by phone. You can call our | successfully making your reservation. |
| toll free number between the hours of 8 | Our systems work behind the scenes to |
| a.m. to 10 p.m. Monday through Friday | email you the final confirmation |
| (CST). 11 a.m. to 6 p.m. Saturday and | number. |
| Sunday. | |
| | What do I do with questions concerning |
| How can I be sure information about | previous reservation? Please fill out |
| my credit card is secure? We use | our "Customer Support and Feedback" |
| secure-socket-layer (SSL) encryption, | request form. Include your previous |
| the standard encryption on the Internet. | reservation amount and the reservation |
| This type of encryption allows you to | confirmation number along with your |
| feel confident and secure about | questions. We will contact you within 24 |
| supplying personal and credit card | hours. |
| information. | |
| | How much is the charge for more than |
| Can I book the reservation to stay | two people per room? Different policy |
| tonight? Some hotels accept | are established by each hotel |
| reservations until 3:00pm on the arrival | regarding multiple guests per room. |
| day. Only hotels that follow this policy | Our booking engine technology allows |
| will show when the today's arrival date | for display of the appropriate rate for |
| is typed into the search form. | your room when the number of adults is |
| | selected. |
| Is there a minimum age requirements | |
| to reserve a room? A minimum age of | Instant confirmation, what does that |
| 18 is required by most hotels to book a | mean? We coordinate closely with the |
| room. Some require the guest(s) be 21. | properties in the database. Only those |
| These requirements and other | with room availability for the requested |
| amenities information on the property | dates can be displayed and booked |
| "Detail" pages. | through our system. After receiving |
| | confirmation on your credit card |
| Is free breakfast available? Some | amount, the system instantly issues a |
| hotels offer free breakfast with each | confirmation on the computer screen. |
| room night booked. This information | We also forward the hotel's official |
| can be found on the property | confirmation number within 48 hours. |
| information "detail" page for your | |
| specific property. | |
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