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| Can I make the Holyoke reservation by | Are free shuttles supplied from the |
| phone? We would be happy to help | airport to the hotel? Some hotels do |
| you make any Holyoke hotel | offer free shuttle services from the |
| reservation by phone. You can call our | airport but not all. Please verify this |
| toll free number between the hours of 8 | information on the property information |
| a.m. to 10 p.m. Monday through Friday | page, if this is import to you. |
| (CST). 11 a.m. to 6 p.m. Saturday and | |
| Sunday. | Instant confirmation, what does that |
| | mean? We coordinate closely with the |
| How can I be sure information about | properties in the database. Only those |
| my credit card is secure? We use | with room availability for the requested |
| secure-socket-layer (SSL) encryption, | dates can be displayed and booked |
| the standard encryption on the Internet. | through our system. After receiving |
| This type of encryption allows you to | confirmation on your credit card |
| feel confident and secure about | amount, the system instantly issues a |
| supplying personal and credit card | confirmation on the computer screen. |
| information. | We also forward the hotel's official |
| | confirmation number within 48 hours. |
| How will I know when my reservation is | |
| confirmed? Our confirmation number | What do I do with questions concerning |
| displayed immediately upon | previous reservation? Please fill out |
| successfully making your reservation. | our "Customer Support and Feedback" |
| Our systems work behind the scenes to | request form. Include your previous |
| email you the final confirmation | reservation amount and the reservation |
| number. | confirmation number along with your |
| | questions. We will contact you within 24 |
| Is free breakfast available? Some | hours. |
| hotels offer free breakfast with each | |
| room night booked. This information | Are taxes included in the rates? Taxes |
| can be found on the property | are figured and displayed into the final |
| information "detail" page for your | payment screen. See rate details for |
| specific property. | taxes for each day. |
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