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| Can I make the Brooks reservation by | Is free breakfast available? Some |
| phone? We would be happy to help | hotels offer free breakfast with each |
| you make any Brooks hotel | room night booked. This information |
| reservation by phone. You can call our | can be found on the property |
| toll free number between the hours of 8 | information "detail" page for your |
| a.m. to 10 p.m. Monday through Friday | specific property. |
| (CST). 11 a.m. to 6 p.m. Saturday and | |
| Sunday. | How do you book a room for someone |
| | else? You can us our system to book a |
| How can I be sure information about | room for someone else. Make sure |
| my credit card is secure? We use | you include that persons information |
| secure-socket-layer (SSL) encryption, | as the guest. You can have a different |
| the standard encryption on the Internet. | person paying with their credit card |
| This type of encryption allows you to | than the name and address of the |
| feel confident and secure about | guest staying in the room . |
| supplying personal and credit card | |
| information. | Is your detail on amenities information |
| | accurate? This information is updated |
| Can I book the reservation to stay | a many times during the year. We |
| tonight? Some hotels accept | strive to have the most complete |
| reservations until 3:00pm on the arrival | information available and the most |
| day. Only hotels that follow this policy | accurate. We do rely on the personnel |
| will show when the today's arrival date | at each hotel property to update and |
| is typed into the search form. | change information as appropriate. |
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| How will I know when my reservation is | Are taxes included in the rates? Taxes |
| confirmed? Our confirmation number | are figured and displayed into the final |
| displayed immediately upon | payment screen. See rate details for |
| successfully making your reservation. | taxes for each day. |
| Our systems work behind the scenes to | |
| email you the final confirmation | |
| number. | |
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