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| Can I make the New Albany | Can I book the reservation to stay |
| reservation by phone? We would be | tonight? Some hotels accept |
| happy to help you make any New | reservations until 3:00pm on the arrival |
| Albany hotel reservation by phone. | day. Only hotels that follow this policy |
| You can call our toll free number | will show when the today's arrival date |
| between the hours of 8 a.m. to 10 p.m. | is typed into the search form. |
| Monday through Friday (CST). 11 a.m. | |
| to 6 p.m. Saturday and Sunday. | What are additional fees and taxes? |
| | Each city/state has different rates for |
| How can I be sure information about | taxes. Taxes are calculated and |
| my credit card is secure? We use | displayed on the hotel reservation |
| secure-socket-layer (SSL) encryption, | amount. For some hotels there are |
| the standard encryption on the Internet. | additional fees charged to your room |
| This type of encryption allows you to | reservation. These additional charges |
| feel confident and secure about | help us have the lowest rates on the |
| supplying personal and credit card | Internet. |
| information. | |
| | What do I do with questions concerning |
| Are free shuttles supplied from the | previous reservation? Please fill out |
| airport to the hotel? Some hotels do | our "Customer Support and Feedback" |
| offer free shuttle services from the | request form. Include your previous |
| airport but not all. Please verify this | reservation amount and the reservation |
| information on the property information | confirmation number along with your |
| page, if this is import to you. | questions. We will contact you within 24 |
| | hours. |
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